Continuing Education Program Policies

Boss Clinician, LLC  is fully committed to conducting all activities in strict conformance with NBCC Boss Clinician, LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the CE Provider.

Confidentiality of Participant Information:

The CE Provider will protect participant information received during registration, such as name, address, telephone number, email address, and financial information. If the CE Provider plans to offer credit for a home study program that includes a recorded webinar or in-person training, the CE Provider must ensure that participants are not identifiable through name, image, or any other means or the CE Provider must have proper permission from the participant.

Grievance Procedure: 

While Boss Clinician, LLC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the continuing education staff which require intervention and/or action on the part of Boss Clinician, LLC. This procedural description serves as a guideline for handling such grievances. 

1. If a participant or potential participant would like to express a concern about Boss Clinician, LLC or a continuing education program provided by Boss Clinician, LLC, the individual may contact the CE Provider by email at [email protected]. 
2. Although we do not guarantee a particular outcome, Boss Clinician, LLC will consider the complaint, make any necessary decisions, and respond within a reasonable time.

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Provider will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. If the CE Provider is also the presenter, please send the complaint to [email protected] 

1. If the grievance concerns a live workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Provider will mediate and will be the final arbitrator. If the participant requests action, the CE Provider will consider the complaint, make any necessary decisions, and respond within a reasonable time.

1. If the grievance concerns [name of organization] in a specific regard, please contact the CE Provider to resolve. 
2. The social work consultant will be involved in the resolution of any complaints about the speaker or course content, and the resolution of any complaints that escalate to a formal grievance for social workers. The social work consultant is Yvette Howard Email is [email protected]
3. ASWB: Boss Clinician has an advisory committee to mediate complaints escalated to formal grievances. The advisory committee will be involved in the resolution of all grievances brought by social workers.

Confidentiality:

All possible care will be taken to uphold the confidentiality of the complainant. The Advisory Board will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing an alternative training opportunity, should that be possible.

Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Owner & Training Development Officer. All applicable written complaints/grievances and the CE Program’s written response to the complaints/grievances are also reported to NBCC.

Please contact the CE Provider  to submit a complaint or if you have additional questions.

 Fees, Refunds, and Cancellation 

Webinar/ On-demand courses: Due to the digital nature of on-demand courses, refunds are not available, as once purchased, participants have immediate access to all materials.

If you are unable to access the webinar/on-demand course due to internet issues, refunds are not available. If you are not satisfied with a course, please send your request for consideration of a refund explaining in detail your concerns to [email protected] and we will review and make our decision based on other participant completion comments.

Live Online or In-Person Trainings: 

You may request a refund up to 14 days prior to the training. After that time, refunds will not be available. 

Disclosure or Use of Client Information in a CE Program. 

Client information must not be disclosed by a presenter or participant unless proper informed consent has been obtained for use in a continuing education program. Composites of real-life case examples are commonly used in continuing education programs to provide examples or facilitate role plays or discussion while maintaining confidentiality.

ADA accommodations

ADA accommodations will be made in accordance with the law; please indicate your special needs when you register by sending an email to [email protected].